No products in the cart.
Return Policy
Please review our return, replacement and refund guidelines before submitting a complaint.
14 Days Return Policy
Below are the categories of products that can be returned within 14 days for a full refund or exchange.
Sealed Cosmetics
Braids
Sealed or Packed Dry Products
Yam
Sealed or packed dry products include products such as flours and grains.
Fresh Products
You have 24 hours to report any defect in fresh products bought from the store or delivered to you for replacement or refund.
Products That Cannot Be Returned
The following products cannot be returned:
Frozen Products
Broken Sealed Products
Non-Sealed Products
Refunds
Refunds will be made by the best available means to the original payer for the order, at the Seller’s discretion, within 24 to 72 hours.
Complaints
Your complaints are always welcome. You can contact us during our working hours by phone or email, and we will do our best to resolve the issue.
Phone: +48 666 980 217
Email: betaafromarket@gmail.com
Please communicate respectfully when making a complaint. Abusive or offensive language is not acceptable.
How to Make a Complaint
To help us review your complaint quickly, please follow these steps:
1
Take clear pictures of the entire damaged product and the good product. Only damage exceeding 20% will be accepted for a complaint.
2
Send us the pictures together with a copy of the original receipt that is inside the box, not the online order confirmation.
3
Wait for our response. Our team will review the information provided and respond to your complaint.
Need Help With a Return?
If you have questions about a return, replacement or refund, please contact Beta Afro Market.
Phone: +48 666 980 217
Email: betaafromarket@gmail.com
Working Hours: Please contact us during our regular business hours.