Return and Refund Policy
At Beta Market, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return a product. Please review our policy below for details on returns and refunds.
Returns:
- We do not accept returns on food items due to safety and hygiene reasons.
- Non-food items may be eligible for return within 7 days of purchase, provided they are unused, in their original packaging, and in resalable condition.
- To initiate a return, please contact our customer service team at betaafromarket@gmail.com / +48 666 980 217 to obtain a return authorization and instructions.
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
Refunds:
- Refunds for eligible returns will be issued to the original payment method within 5 -7 business days of receiving the returned item.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Please note that refunds may take some time to process and appear in your account, depending on your payment provider.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
- We will work with you to resolve the issue as quickly as possible, whether that involves a refund, replacement, or exchange.
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we’re here to help!